1. Parties and definitions
1.1 These terms, referred to as the Terms, apply between Wonder Technologies AS org. no. 929 267 834 VAT, Oreliveien 8, 0580 Oslo, referred to as the Provider, and the business that orders services, referred to as the Customer.
1.2 The Terms apply to orders placed via homepagehero.ai, email, a signed quote, a signed agreement, or other written acceptance.
1.3 The Services may include, depending on the order:
- WordPress website
- WooCommerce online store
- Hosting and operations
- Maintenance and support
- Additional services
2. Formation of the agreement and contract documents
2.1 The agreement consists of the following documents, in order of priority in the event of conflict:
- Signed quote, order confirmation, or separate agreement
- These Terms
- Any appendices, such as specification, delivery description, service level agreement, and data processing agreement
2.2 In the event of conflict, the document with the highest priority prevails.
3. Target group and prerequisites
3.1 The Services are provided primarily to businesses and legal entities acting for commercial purposes. If the Customer is a consumer, mandatory consumer-protection rules may give the Customer rights that take precedence.
3.2 The Customer is responsible for ensuring that ordering and using the Services is lawful for the Customer's business, including marketing rules, e-commerce rules, and GDPR.
4. Delivery, scope, and changes
4.1 Scope and functionality are set out in the quote or order. Anything not expressly included is deemed not included.
4.2 Changes or additions after the agreement is formed, referred to as change requests, may result in:
- a changed price
- a changed schedule
- a changed delivery
4.3 The Provider may require that changes be ordered in writing before work begins.
5. The Customer's cooperation
5.1 The Customer shall provide the necessary content and access, such as text, images, logo, domain, logins, and approvals, within the agreed deadlines.
5.2 Material the Customer provides shall be cleared for use. The Customer holds the Provider harmless against third-party claims relating to the Customer's content.
5.3 If the Customer does not respond or approve within a reasonable time, the Provider may treat the delivery as approved and postpone progress without liability. Agreed deadlines and delivery dates are postponed accordingly if the delay is due to missing or late cooperation from the Customer.
6. Price, payment, and invoicing
6.1 The price is set out in the quote or order and is normally stated excluding VAT.
6.2 Invoices are sent electronically, as EHF or email. The payment term is 14 days for subscription products and 1 day for one-time products, cf. section 6.3, unless otherwise agreed in writing.
6.3 For one-time products, 70 percent is invoiced on ordering and 30 percent on delivery. Both invoices have a 1-day payment term, unless otherwise agreed in writing.
6.4 For subscription-based services, the Customer is invoiced monthly, quarterly, or annually depending on what the Customer has chosen, unless otherwise agreed in writing.
6.5 For recurring services, for example hosting, maintenance, and additional services, the Customer is invoiced in accordance with the agreed billing cycle.
6.6 If work is invoiced by time spent, the hourly rate is $130 excluding VAT, unless otherwise agreed in writing.
6.7 Late payment
In the event of late payment, the Provider may:
- charge a reminder fee and late-payment interest under the Norwegian Late Payment Interest Act (forsinkelsesrenteloven)
- suspend or limit the Services, including the website and hosting, until payment is received
- invoice a fee for reopening or reactivation if this is agreed in the quote or order
The Provider uses Kravia for reminders and debt collection. The routine is normally as follows:
- A reminder is sent after 3 days. The new due date is 5 days. Fee $0.
- A debt collection notice is sent after 3 days. The new due date is 14 days. Fee $3.50.
- Debt collection may be proposed after 3 days. The due date is 14 days.
Costs of debt collection and recovery may be charged to the Customer in accordance with applicable rules.
6.8 Price changes
The Provider may adjust prices for ongoing services, such as subscriptions and annual operations, with at least 30 days' written notice. A price change takes effect from the next billing period, unless otherwise provided by the agreement.
7. Commitment period, renewal, and termination
7.1 The commitment period and notice period are set out in the quote or order. Unless otherwise agreed, the following applies:
- subscription services run for 12 months and then renew for 12 months at a time
- termination must be given in writing with 3 months' notice before the end of the current period
7.2 Termination is sent to: hi@homepagehero.ai.
7.3 On termination, the Provider shall, on request, assist with data transfer, knowledge transfer, and any wind-down in accordance with the agreed price or by time spent. The Customer understands that third-party licenses and subscriptions (for example premium plugins, themes, email services, payment solutions, and the like) are normally provided by third parties and may cease if the Customer does not continue or pay for such subscriptions or licenses after termination. After termination, the Provider shall delete or anonymize all copies of the Customer's data that the Provider processes on behalf of the Customer within 30 days, unless longer storage is required by law or agreed in writing.
8. Operations, maintenance, and support
8.1 What is included in operations and maintenance depends on the chosen package and is set out in the quote or order.
8.1a Provisions relating to operations, hosting, maintenance, monitoring, backup, and security follow-up apply only if the Customer has an active operations and maintenance agreement with the Provider or if this is agreed in writing.
8.2 If the Customer does not have a maintenance package, the Customer is responsible for, among other things:
- updates to WordPress, themes, and plugins
- security measures and access control
- monitoring
8.3 Third-party services and plugins, for example WooCommerce, payment solutions, and analytics tools: the Provider cannot guarantee continued function if a third party changes terms, APIs, or functionality after delivery.
8.4 Anything the Customer has not ordered in writing is not included. This applies, among other things, to photo, video, copywriting, paid licenses, and integrations.
8.5 Support and changes are delivered in accordance with the chosen package or agreed hourly rate. The Provider decides the working method and prioritization. If an hourly rate applies, it is $130 excluding VAT, unless otherwise agreed in writing.
9. Service Level Agreement (SLA)
9.1 This service level agreement applies only if the Customer has an active operations and maintenance agreement with the Provider, or if an SLA is agreed in writing.
9.2 Uptime is measured as the availability of the web server and platform (not the Customer's internet connection, third-party DNS, or third-party services such as payment solutions, external APIs, etc.). Scheduled maintenance and matters beyond the Provider's control (force majeure) are not counted as downtime.
| Category | Target | Normal response time | Normal resolution time | Comment |
|---|---|---|---|---|
| Uptime | 99.5% per month | – | – | Measured per month on request |
| Critical error (service down) | Immediate start | Within 1 hour | Within 4 hours | The Customer notifies the Provider of downtime |
| Serious error (malfunction) | Prioritized start | Within 4 hours | Within 1 business day | – |
| Minor error | As capacity allows | Within 1 business day | 3–5 business days | – |
9.3 Response and resolution times apply during normal working hours on business days, which are 09:00–17:00 (Norwegian time), unless otherwise agreed in writing. The Provider may nevertheless start work outside normal working hours when needed.
9.4 If the error is due to third-party services, the Customer's content or changes, lack of maintenance outside agreed operations, or matters beyond the Provider's control, work and remediation may be invoiced at the hourly rate.
10. Delivery, acceptance, and complaints
10.1 Delivery is deemed to have taken place when the solution is published on the agreed domain or otherwise made available to the Customer.
10.2 The Customer shall review the delivery within 14 days after delivery and report any errors or defects in writing.
10.3 The Provider will correct documented errors within a reasonable time. If correction does not succeed within a reasonable time and the defect is material, the Customer may claim a price reduction or cancellation in accordance with general contract-law rules.
10.4 The Provider may use the time necessary to investigate and correct the error. Correction is done at no extra cost when the error is due to the Provider's delivery.
10.5 If the error is due to matters beyond the Provider's control, such as third-party services, the Customer's content, the Customer's changes, or lack of maintenance, work on troubleshooting and correction may be invoiced.
10.6 On termination, the Customer may request the release of relevant content and data that the Provider has available for the Customer. Release is provided in a commonly readable format as far as practically possible.
10.7 The Provider may charge an administration fee and payment for time spent on export, preparation, and assistance. Migration, setup with a new provider, and follow-up work are invoiced at the hourly rate.
11. Rights and license
11.1 When the Customer has paid in full for an agreed one-time delivery, ownership of the specific delivery is transferred to the Customer, including source files, WordPress installation, theme setup, and configured functionality as delivered, unless otherwise agreed in writing.
11.2 Ownership under section 11.1 does not include the Provider's general framework, methodology, know-how, templates, components, code libraries, or other reusable parts that the Provider has developed independently of the delivery or that are used across customers. The Provider retains ownership of such elements, but the Customer receives a perpetual, non-exclusive right of use to the extent this forms part of the delivery.
11.3 The Customer shall have full administrative access to WordPress (administrator user) and to the relevant accounts and access created for the customer, as far as this is practically possible and does not conflict with third-party terms. For operations services, the Provider may, for security reasons, limit certain administrative access, but the Customer shall have the necessary insight into and access to its own content and data.
11.4 The Customer is responsible for having the necessary licenses and rights to all content published, including text, images, video, fonts, third-party plugins, and other licenses. Third-party licenses normally follow the license terms of the relevant provider.
12. Domain name, content, and access
12.1 If the Provider registers or administers a domain or hosting on behalf of the Customer, the Customer must grant the necessary authorizations.
12.2 The Customer is responsible for all content published on the website, such as text, images, products, claims, and marketing.
12.3 The Customer is responsible for all third-party costs, such as domain, email services, payment solutions, and other subscriptions, unless otherwise agreed.
13. Privacy and data processing
13.1 The parties may be required to enter into a data processing agreement when the Provider processes personal data on behalf of the Customer.
13.2 The Customer is normally the data controller for personal data collected via the Customer's solution and is responsible for the legal basis, information to data subjects, and other GDPR obligations.
13.3 The Provider may use sub-processors to deliver the Services. The Customer accepts the use of such sub-processors. Sub-processors may be changed as needed. In the event of significant changes affecting the processing of personal data, the Provider will normally notify the Customer.
13.4 Sub-processors that are often used include, among others:
- Web server: Kinsta Inc., EU servers
- Email delivery: Twilio Inc., EU servers
- Domain and email: Domeneshop AS, Oslo, Norway and GoDaddy.com LLC, EU servers
- Operations solution: WP Umbrella (Liven Studio SAS), EU servers
- Customer communication: Slack Technologies LLC, EU servers
13.5 If the Provider delivers operations and hosting, data is normally processed and stored within the EU and EEA. The Provider normally uses servers in Stockholm (Sweden) and may, when needed, use other data centers within the EU and EEA, for example Finland, unless otherwise agreed in writing or resulting from the Customer's own choices.
13.6 The Customer understands that certain technical data or metadata may be processed outside the EU and EEA as a result of third-party services. Such processing shall have a valid legal basis and transfer basis where required.
14. Cooperation with authorities
14.1 If the Customer is subject to supervision or orders from public authorities, such as the Norwegian Data Protection Authority or the Financial Supervisory Authority of Norway, the Provider shall, on reasonable request, assist the Customer with relevant documentation about the Services the Provider delivers.
14.2 The Provider's assistance includes, to the extent necessary, disclosing relevant information, logs, or other available information related to the Services, provided that such disclosure is lawful, does not conflict with confidentiality obligations or third-party rights, and that the Customer has the necessary legal basis for the request.
14.3 Such assistance and any participation in meetings, statements, collection and extraction of logs, and other work may be invoiced by time spent at the applicable hourly rate, unless otherwise agreed in writing.
15. Security and availability
15.1 The Provider will strive for sound security but does not guarantee that the Services are error-free or always available.
15.2 The Provider is not responsible for security breaches caused by the Customer's circumstances, such as weak passwords, missing two-factor authentication, shared access, and outdated systems outside agreed maintenance.
15.3 The Provider may suspend access on suspicion of misuse or a security incident to protect systems and data.
15.4 The Customer understands that WordPress and its extensions may be subject to hacking, malware, or viruses, even if the website is developed and delivered by the Provider.
15.5 The Provider gives no guarantee that the website is at all times free of hacking, malware, or viruses.
15.6 If the website is hacked or gets a virus, the Provider will assist with troubleshooting and recovery. If the website is hosted with the Provider, this is done in accordance with the agreed maintenance package. If the website is not hosted with the Provider, the work may be invoiced at the applicable hourly rate.
15.7 For online stores and payment solutions, the Customer is responsible for the choice, setup, and use of the payment provider and any third-party solutions. The Provider is not responsible for losses, data leaks, or financial consequences related to payment data, card data, or transactions with third parties.
15.8 The Provider has relevant technical expertise and can assist with security measures and remediation within the scope of agreed operations and maintenance, or at an hourly rate where this applies. The Customer is nevertheless responsible for internal routines, access control, use of two-factor authentication where possible, and notification and follow-up in the event of security incidents, including obligations under data protection rules and requirements from third parties. The Provider is not responsible for claims, losses, fines, fees, compensation claims, or reputational damage resulting from hacking, viruses, data breaches, or data leaks, unless such liability follows from mandatory law.
16. Limitation of liability
16.1 The Provider is not liable for indirect losses, including lost profit, operating losses, loss of data, or consequential damages.
16.2 The Provider is not liable for matters at third-party providers, such as hosting, payment provider, email, and analytics tools.
16.3 The Provider is not liable for claims, losses, or liability related to the leakage of card data or payment information, including claims from end customers, banks, card companies, or authorities, when this is wholly or partly due to third-party payment solutions, integrations, or the Customer's use and operation.
16.4 The Provider's total liability is limited to the Customer's documented direct loss and capped at the amount the Customer has actually paid to the Provider in the last 12 months before the damaging event.
16.5 If the law requires the Provider to have liability in certain cases, the limitation of liability in this section applies as far as is lawful.
16.6 The Customer's sole remedy for defects in the delivery is that the Provider is given the opportunity to correct the error. A price reduction or cancellation may only be claimed if correction does not succeed and the defect is material.
17. Force majeure
17.1 The parties are not liable for delay or non-performance due to matters beyond the party's control (force majeure), including natural disaster, war, terrorism, strike, pandemic, government measures, or serious operational disruptions at a third party.
18. Changes to the terms
18.1 The Provider may change the Terms with 30 days' written notice. Updated terms are normally published on the Provider's website.
19. Communication and assignment
19.1 All communication under the agreement takes place electronically.
19.2 The Provider may assign the agreement to a company in the same group or in the event of a business transfer. The Customer may not assign the agreement without written consent.
20. Governing law and disputes
20.1 The agreement is governed by Norwegian law.
20.2 Disputes shall be sought resolved amicably. If agreement is not reached, Oslo District Court is agreed as the legal venue.